A Framework to Measure the Service Quality of Distributor with Fuzzy Graph Theoretic Approach

Table 2

Conversion of fuzzy number into crisp score.

Intangible factor	Intangible factor meaning	Fuzzy number	Crisp score
Poor	One factor is very less important than the other		0.115
Fair	One factor is less important than the other		0.295
Good	Both factors are equally important		0.495
Very good	One factor is much important than the other		0.695
Excellent	One factor is very much important than the other		0.895