A Framework to Measure the Service Quality of Distributor with Fuzzy Graph Theoretic Approach

Table 7

Normalized value of service quality factors (inheritance value).

G1	Traceability	Delivery	Strategy	Logistics
	0.90	1.00	0.93	0.95
G2	Price	Profit sharing	Financial performances	Inventory level	Capacity
	0.66	0.73	1.00	0.99	0.92
G3	Competitive advantages	Time to market	Lead time	Attitude	Buy back contract	Sales growth
	1.00	0.82	0.96	0.86	0.77	0.75
G4	Quality data reporting	Efficiency	Safety	Welfare activity
	0.85	1.00	0.82	0.71