Research Article
A Framework to Measure the Service Quality of Distributor with Fuzzy Graph Theoretic Approach
Table 7
Normalized value of service quality factors (inheritance value).
| G1 | Traceability | Delivery | Strategy | Logistics | | | 0.90 | 1.00 | 0.93 | 0.95 | | |
| G2 | Price | Profit sharing | Financial performances | Inventory level | Capacity | | 0.66 | 0.73 | 1.00 | 0.99 | 0.92 | |
| G3 | Competitive advantages | Time to market | Lead time | Attitude | Buy back contract | Sales growth | 1.00 | 0.82 | 0.96 | 0.86 | 0.77 | 0.75 |
| G4 | Quality data reporting | Efficiency | Safety | Welfare activity | | | 0.85 | 1.00 | 0.82 | 0.71 | | |
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